Delivering to

 

Frequently Asked Questions

Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then please contact us at: Email: byrdmarts@gmail.com,Call us: +916364890489 Chat with us in-app under Contact Us section from 7 am & 10 pm on all days including Sunday to get our immediate help If you are not satisfied with the resolution provided by us, then please write to our Grievance Officer at byrdmarts@gmail.com

Registration

How do I register?

You can register by clicking on the “Register” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.


 Are there any charges for registration?

No. Registration on frivery.in is absolutely free.

 
Do I have to necessarily register to shop on frivery.in?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

 
Can I have multiple registrations?

Each email address and contact phone number can only be associated with one frivery.in account.


 Can I add more than one delivery address in an account?

Yes, you can add multiple delivery addresses in your frivery.in account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.


 

Account Related

-What is My Account?

My Account is the section you reach after you log in at byrdmart.com/account . My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.


- How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.


-Can I have multiple registrations?

Each email address and contact phone number can only be associated with one byrdmart.com  account.

 

Order Related

-How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

 
-Is it possible to order an item which is out of stock?

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible


- How do I check the current status of my order?

The only way you can check the status of your order is by contacting our customer support team.


- How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?

You will receive an email as well as an sms about unavailable items before the delivery of your order.

 
-What You Receive Is What You Pay For

At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.


 

Customer Related

-How do I contact customer service?

Email: thewator@gmail.com Call us: +916364890487 Chat with us in-app under Contact Us section from 7 am & 10 pm on all days including Sunday to get our immediate help


- How do I check the current status of my order?

Will thewator.com ask for sensitive information such as bank account details, PIN number, card number?

 
-How do I check the current status of my order?

The only way you can check the status of your order is by contacting our customer support team.


- How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?

You will receive an email as well as an sms about unavailable items before the delivery of your order.

 
-What You Receive Is What You Pay For

At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.